Order & Shipping Information

 

What is the processing time for ready to ship items?

Each product listing includes its estimated processing time.

For ready to ship items, orders are typically packaged and shipped within 3–5 business days. Once your order is on its way, you'll receive tracking information by email.

If you have any questions about your order, please don't hesitate to reach out. We're always happy to help! While we cannot be responsible for packages that are lost, stolen, or delayed once they are in the carrier's possession, we'll do our best to assist however we can.

Why hasn't my order shipped yet?

The most common reason for a shipping delay is that your order contains a pre-order item that has not yet arrived from our manufacturer.

To help keep shipping costs low, orders that contain both pre-order and ready to ship items are shipped together once all items are available.

If you'd prefer to receive your ready to ship items sooner, please place separate orders for pre-order and in-stock items.

What is a pre-order?

A pre-order allows you to secure a pin before it arrives at Enchanted Thoughts Club.

Pre-order items are either still being manufactured or are on their way to us from our manufacturer. Most pre-order pins take approximately 4–6 weeks to arrive before orders can begin shipping.

Estimated timelines can be found in each product listing and may vary depending on production and transit times.

Are your pins limited edition?

Many of our designs are produced in limited quantities and may not be restocked once they sell out. If there's a pin you've had your eye on, we recommend picking it up before it disappears back into the vault. Availability can change quickly, and some designs may not return once sold out.

 

When will I know my order has shipped?

The moment your shipping label is created, you'll receive an email with your tracking information.

Please note that tracking updates may take up to 24 hours to appear after the label has been generated. Once your package is scanned by the carrier, you'll be able to follow its journey right to your doorstep.

Can I cancel my order?

At this time, we do not accept returns, exchanges, or cancellations. We kindly ask that you double check your order before checking out to make sure everything is correct.

If you have a question or run into an issue with your order, please reach out to us. We're always happy to help however we can.

 

I have a question. How can I contact you?

Have a question about your order, a pin, or anything else? We'd love to hear from you!

You can contact us through our: Contact Us page or email us directly at enchantedthoughtsclub@gmail.com.

We'll do our best to respond as quickly as possible. Thanks for being part of the club!